With Pensfast.com, we set out to build a company that was very good at two things: delivering quickly and simplifying the order process. We did both, but we want to build on that and that requires a refreshed direction. We want to be able to offer you more products, we want to make it easier for you to find the right product, and most of all, we want to make what you already love about us better! Before we talk about how your client experience is now immeasurably better, let’s take a look at what isn’t changing.
We're going to not only keep all the recognizable brands we have but continue to add more! Bic, Paper Mate, Sharpie, Parker, Cross, Pentel, and more are all available right now.
Free setup, free artwork prep, and free artwork proofs, three of our hallmark service standards, are still going to be a huge part of what we do. Need to repeat an order from Pensfast.com? No problem, we have all your artwork and we'll put it together for you in our new system.
Everyone we work with here is going to transition over. All the individual and dedicated care you're accustomed to receiving from us is only going to get better.
We took the free artwork proof and improved it! You'll get more information, in a clearer layout, delivered directly to your inbox. On many products we not only show location, scale, and colors but also now include a virtual representation of just how your finished product will look.
Just as easy as ever. Send us your artwork and we'll make it work. That means changing the format, adjusting the colors, or adjusting the size. We'll take care of all of that and let you relax.
It's hard to make this better but we certainly tried. You'll never have to pay any setup, screen, dye, plate, or other hidden charges. We have even added more mid-tier price points to bring your overall costs down on a per product basis.
We took a look at how we could make this better, and we think we did. We found a lot of our clients ordering from the East Coast needed to wait 5 business days for products shipping from the West Coast (or vice-versa) using our Free Ground Shipping. We are going to be upgrading many of those orders to 3 business day shipping for free!
We were pensfast.com so understandbly we had mostly pens that we could ship quickly. We wanted to add more products to fulfill more of our clients' needs. We're adding more pencils, markers, highlighters, and other writing instruments; even those that need just a little more time to craft for you.
Automated emails keeping you updated to the status of your order? Check. Log into your account and check your order from anywhere? Check. Find out when your order is shipping and track it online? Double Check.
Upload your artwork quickly and easily on our website. Email is no longer our only way to receive artwork. More flexibility for you makes us happy.
With all the new products we needed to make it easier to find the right product for you. If you need to find a ball pen with a grip, blue ink, and a white barrel, it's just a few simple clicks. A permanent marker with black ink supporting a full color 4 color process imprint? just as easy to find.
Need to repeat an order? No problem, just log in and click the repeat order button. You'll be setup with a brand new order for exactly what you ordered before. No searching, emailing or calling required.
Whichever device you use, whichever orientation, our site will work great. Desktop, Laptop, Tablet, and Phone. High-Res, Widescreen, Landscape, and Portrait. We support it all.
We’re really excited about the switch but we want to hear what you think. Any comments or questions, let us know.
Address: New York
Phone: (888) 418-0180
Fax: (866) 394-8101